Terms & Conditions
Welcome to the SemaPack website. The following Terms and Conditions explain the rules for using the website - www.semapack.com ("SemaPack", "Our site", "We") - whether you’re visiting as a guest or registered user. Terms include how to access, browse, shop, or register on our site. Please read all Terms and Conditions carefully before navigating and using our site. By using our site, you confirm that you accept these Terms and agree to comply with them.
Semapack.com is a site operated by SC Nova House Online SRL (“We”). We are a limited company registered in Romania under company number J23/2444/2014, at our office located at 11 Migdalilor Street, Pantelimon, Ilfov, Romania, 077145. Our RO VAT number is RO33510677.
Changes to Terms & Conditions
If necessary, we may revise or update these Terms and Conditions at any time by making amendments to this page. Each time you visit this site, review these Terms and Conditions to ensure you understand all terms that apply at the time of your visit.
Site Usage
These Terms, along with our Privacy Policy, create an agreement between you and Semapack with respect to the site. Our site is available to registered users who are 18 years or older and who have not been suspended or removed by Semapack.com for any reason (a "Member").
Our site is available to visit free of charge. We cannot guarantee that our site or any of its content will always be made available or be uninterrupted. Site access is permitted on a temporary basis. We will not be liable if all or a part of our site is unavailable or interrupted at any time, for any time period.
How the Contract is Formed
When purchasing goods via www.semapack.com, the goods you intend to purchase are placed in the virtual “shopping cart”. You can view and access your virtual shopping cart at any time and on each page of the website and can make changes to it. Once you have decided to purchase the product(s), you can enter your personal details, select the payment method, and choose the shipping options.
Before purchase, you are given the opportunity to check, change, or cancel the purchase. By clicking the “Checkout” button, you offer to buy the product(s) from us.
You may return to the Internet site before placing your order by clicking on the “back” button found in your Internet browser or close the browser to cancel the order process.
Our acceptance of your order will take place when we email you to confirm it. At this point, a contract will come into existence between you and us.
If we are unable to accept your offer, we will inform you and will not charge you for the product(s). This may be due to product(s) being out of stock, unexpected limits in our resources, an error in the price or description, or our inability to meet a specified delivery deadline. If you plan to place a larger order as a company, please check availability beforehand.
Product Information
We strive to ensure that all content on our site (excluding user-submitted content) is complete, accurate, and reliable. If any information on the site contains pricing errors, typographical errors, or other errors, we may correct it without liability. We reserve the right to limit quantities purchased and to revise or suspend a promotion at any time, including after an order has been placed.
We make efforts to ensure that the colors, images, and descriptions of our products are as accurate as possible. However, we cannot guarantee that all products described will be available or that the colors displayed on your computer screen are accurate.
The prices displayed on our site are current and do not include applicable taxes and fees. We will inform you of any such taxes and fees at the time of placing an order. All amounts listed on the site are in Euros.
Prices and Shipping Cost
All prices exclude VAT and shipping. Companies from another EU country do not pay VAT when buying from Romania.
For companies - the prices on the order page at the time of purchase are the final prices.
For individual customers - 19% VAT will be added to the final price.
Delivery
We deliver to the following EU countries: France, Belgium, The Netherlands, Spain, Austria, Poland, Hungary, Italy.
We also ship to other European countries upon request. Please contact us for a quote.
Any order will be shipped in 1-2 working days, and delivery will take place in 1-7 working days, depending on the destination.
Delivery methods include GLS and DHL, and deliveries occur from Monday to Friday, 09:00 am – 18:00 pm.
We offer free delivery on orders over €500 (excl. VAT). Orders under €500 incur a €12 (excl. VAT) shipping cost.
You will receive a track and trace SMS/email to track your order. We are not responsible for delays outside of our control, but we will inform you if such delays occur.
Right of Withdrawal
The right of withdrawal applies only to individual customers.
Returned goods must be complete, unopened, and in the original packaging. Products in opened packaging will not be accepted due to hygiene concerns.
You have the right under the Consumer Contracts Regulations 2014 (OUG 34/2014) to cancel the contract within 14 days after product delivery without giving reasons.
To exercise this right, email us at contact@semapack.com within the 14-day period.
Effects of Withdrawal
If you cancel, we will reimburse all payments, including delivery costs, within 14 days after we receive the returned goods or proof of return. The reimbursement will be made using the same payment method as the original transaction.
Payment Methods
You agree to receive invoices exclusively in electronic form.
SemaPack accepts the following payment methods: debit/credit card (Mastercard and Visa), PayPal, and bank transfer.
Payment via Credit Card - Payments are processed after authorization by the bank or credit card company.
Payment via PayPal - Customers are redirected to PayPal for payment.
Payment via Bank Transfer - After placing an order, you will receive our bank details by email.
Applicable Law
These Terms of Use or any dispute arising out of them will be governed by Romanian law.