Returns

The right of withdrawal only applies to individual customers. However we offer this service to our B2B costumers as well.

In case of return, the goods must be complete, unopened and in the original packaging. Because our products come into contact with food, we cannot guarantee the hygiene of opened packaging. Therefore we can not accept products that were opened.

You have the right under the Consumer Contracts Regulations 2014 ( OUG 34/2014)  to change your mind and cancel this contract within a period of 14 days after delivery of the product(s) without giving any reasons.

To exercise your right of cancellation referred to in clause 11, you must inform us SemaPack.com by e-mail to contact@semapack.com to cancel your contract.

Notification of your exercise of the right of cancellation must be sent to us before the end of the 14 day cancellation period.

Effects of withdrawal

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery.

We will make the reimbursement without undue delay, and not later than :

(a) 14 days after the day we receive back from you any goods supplied, or

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods.

We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise.

How do I return an item?

You have the right to change your mind and return an item within a period of 14 days after delivery of the product(s) without giving any reasons.

To exercise your right of withdrawal, you must inform us SemaPack.com by sending us an e-mail to contact@semapack.com

Who pays for returns?

SemaPack does not cover the cost of return shipping for returned orders.

The costs to return the order to our warehouse are the responsibility of the customer.

We work with GLS and DHL but you may also return the package via another courier service. 

Where do I return my item?

All items must be returned to our warehouse, in Bragadiru, Ilfov, Romania

Name: Semapack.com

Company: Nova House Online SRL

Address: str Izvoarelor nr 3

City: Bragadiru

County: Ilfov

Postal Code: 077025

Country: Romania

e-mail: contact@semapack.com

Phone: 0040733288861

How and when will I be refunded?

Once your returns have been delivered to our warehouse, please allow 10 working days for your refund to be processed and appear in your account.