Privacy Policy
SemaPack (www.semapack.com) respects the privacy of all its customers and users of the website. Therefore, we only process personal data that we need in order to deliver our goods and services.
This Privacy Policy was last updated in September 2024.
The purpose of this Privacy Policy is to inform you what information we collect from you, how we use and share such information, and the choices you have regarding our collection and use. This Privacy Policy applies to information we collect about you on our website and when you otherwise communicate with us.
CONTACT DETAILS:
Nova House Online SRL
Registration Number: J23/2444/2014
VAT RO 33510677
Pantelimon, Str. Migdalilor nr 11, Ilfov, Romania
Website: www.semapack.com
E-mail: contact@semapack.com
If you have any questions regarding this privacy policy, you can contact Ciobota Onciul Cristina, who is responsible for all privacy-related matters at SemaPack.
INFORMATION COVERED BY THIS PRIVACY POLICY
This Privacy Policy applies to information collected about you by SemaPack.
As used here, “Personal Information” means information that personally identifies you, such as your name, email address, phone number, or address, and “Non-Personal Information” means information that relates to you but does not directly identify you. “Information” is collectively used herein to refer to both Personal Information and Non-Personal Information.
This Privacy Policy does not apply to any third parties or any websites that might be linked to our Online Services or products.
INFORMATION WE COLLECT
SemaPack and our third-party service providers collect Information about you from a variety of sources, including Personal Information you provide directly to us when you order, purchase, request information, or otherwise communicate with us. We also collect Information about you from third parties, including other online services and our business partners. We may combine any of the Information collected about you for any of the purposes described in this Privacy Policy.
Personal Information
Personal Information includes your name, address (both billing and shipping addresses), email address, and/or phone number. Each piece individually is a piece of Personal Information, and we collect varying amounts of Personal Information based on how you engage with us. For example, some of the places we collect Personal Information are when you order a product from us, request or subscribe to product information, promotions, or other communications from us, contact or communicate with us, participate in surveys, enter contests or promotions, submit a product review, testimonial, comment, suggestion, or other content to us, access or use our pages or accounts on any third-party social media platforms such as Facebook, Instagram, or Pinterest, and/or otherwise interact with us online or by phone and mail.
Based on how you interact with us and the information you share, we use the Personal Information we collected to process and communicate with you about your order, ship the products you ordered, process credit card payments, enhance your shopping experience, communicate with you about our products and events that may be of interest to you, and for other marketing and research purposes. To help protect against fraud and identity theft, we reserve the right to request proof of identification upon any purchase.
Information Collected Automatically
Our website, email messages, and advertisements use various tracking technologies that may include cookies, log file information, web beacons, location data, online analytics (collectively, “Tracking Tools”) to automatically collect Information from you. We, along with our third-party service providers, use Tracking Tools for a variety of purposes, including enhancing your online experience and our product offerings. We treat Information automatically collected as Non-Personal Information.
Please see below for more information regarding the Tracking Tools that we may use.
- Cookies: We and our third-party service providers use cookies, which are small files that are stored on your computer and allow websites to remember information about you. We use cookies to monitor how our website is used, for marketing purposes, and to help personalize and improve our website.
- Log File Information: Log file information is automatically reported by your browser or mobile device each time you access our website. This Information may include your IP address, device and software characteristics (such as type and operating system), browser type, Internet service provider, URLs, referring/exit pages, click data, domain names, landing pages, pages viewed, and other such information.
- Web Beacons: When you use our website, we and our third-party service providers employ web beacons (also known as clear gifs or action tags) which are used to anonymously track your online usage patterns. In addition, we may also use clear gifs in HTML-based emails sent to our users to track which emails are opened and which links are clicked by recipients. This information facilitates more accurate reporting and improvement of our website.
- Location Data: When you access our website via a mobile device, we and our third-party service providers may access, collect, monitor, and/or remotely store information regarding your mobile device.
- Online Analytics: We use third-party analytics tools, including Google Analytics, to help us measure traffic and usage trends for our website. These tools collect Information sent by your browser or mobile device, including the pages you visit and other Information, which assists us in improving our website and offerings. For more information regarding how Google collects, uses, and shares your information, please visit this page.
HOW WE USE YOUR INFORMATION
SemaPack uses your Information, including Personal Information, for a variety of business purposes, including:
- providing our products to you;
- processing orders and payments;
- product registration and warranty purposes;
- communicating with you;
- responding to your inquiries, comments, or postings;
- customer service and technical support, which may include responding to your requests, resolving issues, and/or troubleshooting problems;
- for marketing purposes;
- to prevent fraud or potentially illegal activities;
- to comply with applicable laws, regulations, and legal process; and/or
- to protect the security and integrity of our business, brands, customers, and third-party business partners and service providers.
We may combine all the Information we collect or receive about you for any of the foregoing purposes.
HOW WE SHARE YOUR INFORMATION
SemaPack shares and discloses your Personal Information under the following circumstances:
- with third parties that provide a variety of services on our behalf, including the development, maintenance, and support of our website, order fulfillment, delivery process (e.g., GLS, DHL), marketing research and analysis, communications, and customer service;
- with third-party business partners in connection with our website, product sales and fulfillment, and for marketing purposes (e.g., Facebook, Google Ads.);
- to enforce our Terms of Use and any other applicable terms, conditions, and other agreements;
- to protect against fraud.
YOUR RIGHTS REGARDING YOUR PERSONAL INFORMATION
We provide you with the opportunity to update and/or delete certain Personal Information and to opt-out of having your Personal Information used or disclosed for certain purposes. For example, you may:
- correct, update, or delete your Personal Information;
- change your preferences for certain communications (e.g., product offers);
- choose whether to receive promotions and offers from us;
- request that we do not share your Personal Information with third parties for their marketing purposes; and/or
- request access to your Personal Information.
You may exercise your choices by contacting us at:
Email: contact@semapack.com
INFORMATION SECURITY
We seek to keep your Personal Information secure and implement reasonable technical, administrative, and physical safeguards to help us protect such information from unauthorized access, use, and disclosure. We use industry-standard encryption technology to provide for the security of personal data.
In the event that any Personal Information under our control is compromised as a result of a breach of security, SemaPack will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised and take other action in accordance with any applicable laws and regulations.
LINKS, THIRD-PARTY WEBSITES, AND SOCIAL MEDIA PLATFORMS
Our Online Services and communications may contain links to other websites and social media platforms such as Facebook, Google, etc. (“Linked Sites”). We are not responsible for the privacy practices, policies, or content of any Linked Sites, even if you link to them from our Online Services or communications. This Privacy Notice does not apply to any Linked Sites. We have no control over the collection or use of information, including Personal Information, on any Linked Site. We encourage you to read and understand the privacy practices of any Linked Sites that you visit.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time, effective upon posting the revised Privacy Policy, along with the date on which it was most recently updated, on our website. Please check our Privacy Policy periodically to see if it has been updated.
If a change to this Privacy Policy materially affects the use or disclosure of your Personal Information, we will notify you by placing a more prominent notice on our home page. By continuing to use our website, order products, provide us information, or otherwise interact with us thereafter, you agree to accept such changes to this Privacy Policy. Please contact us as described below if you would like information regarding any such changes.